Frequently asked questions

Order

How do I place an order?

Choose your product, add it to the shopping cart, and follow the checkout process.

Can I change or cancel my order afterwards?



We process orders very quickly. Please contact us immediately at [your email] if you want to make changes.

Which payment methods do you accept?



We accept PayPal, Klarna, credit cards, and other secure payment options.

Customer Account

Do I need an account to order?

No, you can also check out as a guest. However, creating an account allows you to track your orders and save your details for faster checkout.

How do I create an account?

Click on “Sign Up” in the menu, enter your email address and password, and confirm your registration.

I forgot my password – what can I do?

Simply click “Forgot Password” on the login page and follow the instructions to reset your password.

Delivery

How long is the delivery time?




Our average delivery time is 7–14 business days, depending on your location.




Can I track my order?



Yes – as soon as your order is shipped, you will receive a tracking number by email.



Do you deliver internationally?



Yes, we ship worldwide. Shipping costs may vary depending on the country.



Returns

Can I return my product?



Yes, you can return your order within 30 days of receipt if you are not satisfied.






Who pays for return shipping?



The customer is responsible for return shipping costs, unless the item is faulty or damaged.





How do I request a return?



Simply contact us via [your email/contact form], and we will guide you through the process.




Contact

How can I reach you?

You can contact us via:

  • Email: info@aveaafy.com
  • Contact form on our website
  • Social Media: Instagram & Facebook

When can I expect a response?

We usually reply within 24–48 hours on business days.